What do people think of us
Although we put our utmost into providing the best possible service to our clients, we know that the only people who really know how good our service is the people who use us. We ask a sample of people each month to comment on the service they receive and rate us on a scale of ten (where 0 is hopeless and 10 fantastic)
If you receive a questionnaire, we would like you to be as brutally honest as you can be, as it is only through your feedback, we can continue to improve our service.
Latest results
The latest survey revealed:
- Overall how would you rate our advisor: 9.5/10
- Overall how would you rate our administration: 9.2/10
- If you were telling a friend about THD what would you say?
"I have recommended many friends/family to THD."
"You got us out of a mess promptly and did everything for us - you were brilliant"
"THD offer a great service, they take the stress out of finding the right mortgage"
"Thank you for the wonderful service - again!"
- Would you recommend us?
98% said Yes!
"Good, fast, trustworthy company""I wouldn't hesitate to recommend you - close to perfect""We would that we were provided with a very satisfactory and friendly service""As we always say "excellent service" with "excellent people". No need to feel embarrassed, shy or worried and if they can't help you no one can""...advisors who treated our case/needs with understanding and expertise providing us with a mortgage that more than met our expectations""One of the best we have had to deal with""If you want a no hassle mortgage use THD they do all they work for you""Go for it, fantastic, polite, no matter what problems you have had THD will do everything to get the mortgage""It's been a pleasure, I wish more people in life would take more time to be patient and listen and understand different people's problems especially when you are on your own""Dealt with yourselves for many years and indeed have recommended you to a few friends""The service we received couldn't have been improved. Roger was very patient while we deliberated and Susan was always helpful, friendly and very efficient. Anyone else I spoke to, whose names I don't know were also very helpful""Very helpful""THD offer a great service. they take the stress out of finding the right mortgage""Very efficient, kept us well informed""Very good service would recommend""Thank you - got us out of a mess promptly""Very Impressed, Highly Recommended"